FAQs

The Urban Juicer

Have a question about our juice shop? The Urban Juicer has the answer. Check out these FAQs and give us a call today for more information!

  • What is The Urban Juicer?

    The Urban Juicer is a Nashville-based, fast-casual, wellness brand that sells fresh juices, smoothies, and food at four locations throughout the Nashville area.

  • Is your produce organic?

    Our produce is not strictly organic, although we do buy organic whenever possible. Unfortunately, the current cost of organic produce would not allow us to serve juice to our customers at the affordable price that we do. What we do promise is that you will always get the best quality and the freshest produce available. We triple-wash all of our produce with our UJ Alkaline water.

  • Does The Urban Juicer source its food locally?

    We source from sustainable growers and local farms whenever possible to ensure the freshest products possible and supplement with top-grade produce from the best farms across the country depending upon the season.

  • Does The Urban Juicer use dairy in their nut milk?

    No, we press the milk from our cashews and nuts and add UJ alkaline water to get the perfect consistency. This makes for a great milk with no dairy used. If you are lactose intolerant then you will love our protein-dense, tasty nut milks!

  • Does The Urban Juicer use juicing machines like the one I have at home?

    Not exactly, we use commercial-grade high-quality juicers in our stores, these centrifugal juicers spin at a much slower rpm and protect the enzymes and nutrients much more efficiently. For our cold press juices, we use a true hydraulic juice press. It is a single-layer cold press juicer. We slowly grind our produce and then even more slowly apply thousands of pounds of pressure without the use of heat to ensure that you are getting all the enzymes and nutrients possible from your Urban Juicer juice.


  • How far ahead can I schedule a pickup order?

    You can pick up your order as soon as 20 minutes from the time you place your order. You can also order up to a week in advance!

  • How do I download the app?

    The Urban Juicer app is a free app available on the App Store and Google Play. Just search “The Urban Juicer”

  • Do I have to download the app to order ahead and track my points?

    No, you do not have to download the app. The same benefits will be available on our website as well. You can create an account through our “order now” tab and order for pickup, and delivery, and track your points and rewards.

  • Do I have to create an account with you to earn rewards?

    Yes. Either through the app or on our website.

  • What is the new rewards system?

    We have created a brand new rewards system that will feature different tiers ranging from free smoothies to free juice cleanses!

  • Will I lose my current points?

    No! When you create an account on our website or the app, we will transfer your old points to your new account. Give us 48 hours to make the switch and if you don’t have your points after that, feel free to reach out to us.

  • How do I get points for my purchases?

    When you make purchases online or in the app, your points will automatically be added to your account. When you make purchases in-store, we will need to attach your purchase to your account. That can be done with your phone number, email address, or loyalty ID card found in the app.

  • How do I redeem rewards?

    If you have a reward you would like to redeem, you can do so in the app, online, or in-store. For online/app orders, put the item in your cart and you will be able to redeem the reward during checkout. If the reward does not pop up, you may have the wrong item in your cart or you may not have enough points to redeem that reward. For in-store redemption, find the reward you want to use in your inbox and our juicers will be able to redeem it at the register.

  • What is HPP?

    With HPP, our cold-pressed juices are hermetically sealed, bottled, and then dropped into a high-pressure, cold-water bath that kills all the possible pathogens in the juice. The HPP process can apply up to 87,000 pounds of water pressure per inch (PSI) – which is equal to the bottom of the ocean.

  • Why does The Urban Juicer use HPP?

    The number one reason is to extend the shelf life of our cold-pressed juices. With cold-pressed HPP (high-pressure processing), we extend the shelf life to more than 30 days. The juice is still healthy, with no preservatives and no artificial ingredients, and full of the vitamins and minerals people seek to maintain their health. We are also able to significantly reduce food waste!

  • Is the taste affected by HPP?

    No. The HPP process maintains the same fresh, delicious taste that is the signature of The Urban Juicer products. Also, the color and texture of the juice is maintained.

  • Are The Urban Juicer juices safe for kids and seniors?

    Yes! HPP allows us to make a safer product, free of the spoilage microorganisms that may make a person sick if the “raw” juice is past its expiration date. Through HPP, bacteria, yeast, and mold – many of the common reasons for food spoilage – are eliminated, producing safer juice without chemicals or heat.

  • Does The Urban Juicer Offer any cleansing programs?

    We sure do! We offer your choice of a one-day or 3-day cleanse. The cleanses include juice and The Urban Juicer boosters for each day of the cleanse and thorough instructions to guide you through the cleanse. It is a great way to reset your body and get on track for living a healthy lifestyle.

  • Can I earn points by purchasing a cleanse?

    At this time, cleanse purchases do not earn points on our rewards platform. However, The Urban Juicer app will allow you to receive points for those purchases.

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